Premium Inventories is committed to maintaining the trust and confidence of our website visitors and customers. We respect your privacy and are dedicated to protecting any personal information you share with us. We do not sell, rent, or trade email lists with other companies or businesses. Please read our Privacy Policy below, which outlines when and why we collect personal information, how we use it, when it might be shared, and how we ensure it remains secure.

Types of Data We Collect:

Website Cookies:

Our website automatically uses cookies to provide visitors with the best, most personalized user experience. Cookies are small files stored on your computer that allow us to identify our users. This includes information about pages viewed, products purchased, and your journey around our website. We do not use cookies to collect or record any personally identifiable information such as your name, address, or contact details. For further details, please read our Cookie Policy. 

Google Analytics:

We use Google Analytics, a third-party service, to collect standard internet log information and details about visitor behavior patterns on www.premiuminventories.co.uk. This helps us understand the number of visitors to various pages on the site. We process this data in a way that does not identify individual visitors, and we do not allow Google to attempt to identify users.

Registration and Booking Information:

When you register or place a booking with us, we collect personal information such as your name and email address. This information is used to confirm booking details, respond to inquiries, and ensure the accuracy of our records. We may contact you occasionally to check your satisfaction with our services.

If you are booking on behalf of tenants, we may collect their contact details (name, email, phone number), but only with your permission. This information is used strictly for the purpose of completing the booking, and we will not contact tenants once the booking is completed.

Third Parties:

We do not rent, trade, or share email lists or personal information with third parties for marketing purposes. We may, however, share data with service providers who assist us in delivering services, but only under strict confidentiality agreements.

Access to Your Personal Information:

You have the right to view, amend, or delete the personal information we hold. To make a request, please contact Mariah Khan at mariah@premiuminventories.com.

Changes to This Privacy Notice:

This Privacy Notice was last reviewed in February 2025. Our next scheduled review is on February 2026.

Terms and Conditions of Business

Definitions

Property: A rented dwelling as defined by an Assured Shorthold Tenancy Agreement.

Company: Premium Inventories.

Agent/Landlord: A Landlord, Letting Agent, Property Management Company, or instructing representative issuing an instruction.

Tenant: A person or their representative renting a property from an Agent.

Instruction: Any instruction to complete an inspection and compile a corresponding report as provided by an Agent/Landlord and received by the Company.

Inventory: Compilation of a report defining the general condition of a property and its contents prior to a Tenant occupying the Property.

Check-in: An Inventory’s verification by a Tenant and an Agent/Landlord, Company, or Clerk prior to the occupation of a property.

Check-out: Compilation of a report with or without the Tenant or Agent/Landlord, detailing the differences between that indicated by the Inventory and that found within the property at the end of the Tenancy.

Update: A re-compilation of the Inventory using a hard or soft copy of an existing Inventory.

Mid-term: Compilation of a report detailing the general condition of a property and its contents at a mid-term point during the Tenancy.

Clerk: A person or persons representing the Company completing an instruction.

Disclaimer: A document containing useful information for Agents and Tenants as included with a completed instruction.

Price List: A published relevant fee structure available on request to the Agent/Landlord from the Company for an instruction.

Instructions/Conditions

The company can accept an instruction via our online booking form, email, telephone, or post. Once an instruction has been received, an Agreement is deemed to exist between the Agent/Landlord and the Company under these Terms and Conditions. Instructions will be confirmed by email or telephone. Confirmation will define the instruction to which the Company and any assigned Clerk will work. Any errors contained within any confirmation not corrected by the Agent/Landlord upon receipt will be the liability of the Agent/Landlord.

All bookings should be made with at least 24 hours’ notice to the Company. The Company’s normal office hours are 9.00 – 17.30 Monday to Friday, 9.00 – 15.00 on Saturdays (Instructions required on public holidays will be negotiated separately with the Agent).

Once an instruction is completed, the Company will endeavor to forward a digital copy of the report to the Agent/Landlord’s provided email address(es) by the close of the next working day as standard.

Copies of all reports will be held in our archive, with further copies available for no additional fee as long as our working relationship remains active. Should the Company cease to receive instruction from the Agent, after a period of 3 months, this account will be archived.

Services

In order to compile an accurate Inventory, the property should be ready to let, i.e., clean and with all necessary repairs/redecoration completed. All items must be removed from the property, excluding those contents, fixtures, and fittings to be included in the inventory.

Items within cupboards and closed spaces should be visible and easily accessible to the Clerk in order to be documented. Areas found to be “over-stuffed” or inaccessible may be omitted from the report.

Should the property be found upon arrival by the Clerk not to be in a ready condition, the Clerk will contact the Agent to take further instruction. If the Clerk is instructed at this point to continue, it must be considered that visibility will have been hindered, and thus the accuracy of the report may have been compromised. Premium Inventories cannot take responsibility for errors in this circumstance.

Cancellation/Aborted Visits

The Company reserves the right to charge a fee of £50 + VAT should the instruction be aborted without 24 hours’ notice for any reason, including mis-instruction, if the property is deemed unfit or unsafe for entry, if a Tenant is not in a position to vacate the property at an appointed time for Check-out, or if an occupier Landlord has not yet vacated.

Access/Safety and Security

Where the Company requires access to an occupied property, the Tenants will be provided with 48 hours’ notice in writing.

All properties will be left with the same measures of security as in place when entered by the Clerk.

It is understood by the Company and Clerk that the Property related to any Instruction is of sound and safe condition, is in no way infested, and places no risk to the health or safety of the assigned Clerk. A risk assessment will be carried out by the Clerk upon arrival to determine this.

Price and Payment Terms

Payment for an instruction is to be made within 30 days of completion/receipt of the invoice. Late payment may be subject to the addition of interest.

Insurance

The Company and all Clerks carry appropriate Public Liability Insurance. The Company carries appropriate Professional Indemnity Insurance.

Complaints

The Agent/Landlord is responsible for checking any report provided by the Company and raising any queries regarding its content. Complaints must be raised with the Company within 7 days of receipt by the Agent. After 7 days, the Company will consider the report accurate and accepted by the Agent, and no further liability will be accepted.

Liability

According to the Company’s Public Liability insurance details and the disclaimer provided with the completed Instruction.

Intellectual Property Rights & Copyright

All Instructions commissioned from the Company or Clerk and delivered by electronic means shall remain the property of the Company. Requested hard copies may be printed, copied, or retained but may not be electronically copied or altered.

Confidentiality and Non-competition

As per the General Data Protection Regulations, all information held by the Company on behalf of a Client will be dealt with confidentially and, after use, destroyed responsibly. Premium Inventories will not pass any Clients’ information to any outside organisation, nor will we use this information for marketing without the Clients’ express permission.

Force Majeure

The Company or Clerk is not liable for delays in performance (including the delivery of documentation and adverse weather conditions affecting appointed bookings) caused by circumstances beyond its reasonable control.